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Complaints

Our commitment

At Cufa, we aim to be responsive to the needs of our employees, stakeholders and those we have contact with in the field. We take the handling of any complaints, comments or feedback on our performance seriously. We aim for transparency and accountability in our performance and this policy has been formulated with that in mind.

We aim for complete fairness in our complaints process and do not discriminate against those who make a complaint, regardless of age, sex, gender or nationality. All staff and stakeholders are encouraged to express their perspective, with the aim that they will be confident that their concerns will be treated fairly and discreetly.

Complaints to ACFID

Cufa is a member of the Australian Council for International Development (ACFID) and is committed to full adherence to the ACFID Code of Conduct. Complaints against signatory agencies may be initiated by any member of the public by following ACFID’s Code of Conduct Complaints Handling Process either via their website www.acfid.asn.au, email code@acfid.asn.au or telephone 02 6281 9220.

LOCATION
Suite 303, 275 Alfred Street, North Sydney NSW 2060, Australia
POSTAL
GPO Box 1016, Sydney, NSW, Australia
PHONE
(+61) 1300 490 467
ABN
12 217 831 154
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