Cufa is a member of the Australian Council for International Development (ACFID) and is committed to full adherence to the ACFID Code of Conduct. Complaints against signatory agencies may be initiated by any member of the public by following ACFID’s Code of Conduct Complaints Handling Process either via their website www.acfid.asn.au, email firstname.lastname@example.org or telephone 02 6281 9220.
At Cufa, we aim to be responsive to the needs of our employees, stakeholders and those we have contact with in the field. We take the handling of any complaints, comments or feedback on our performance and conduct seriously. We aim for transparency and accountability in our performance and conduct. These policies have been formulated with that in mind.
We aim for complete fairness in our complaints process and do not discriminate against those who make a complaint, regardless of age, sex, gender or nationality. All staff and stakeholders are encouraged to express their perspective, with the aim that they will be confident that their concerns will be treated fairly and discreetly.